Support

Chicklee copies the files or folders you choose on Android. Android controls the picker, and your Mac shows what arrived.

What Chicklee does

After pairing your Mac and Android, choose a destination folder on your Mac and choose what to copy in Chicklee on Android. Chicklee brings over the content you selected.

Why files and folders are separate

Android treats selected files and selected folders as different kinds of access.

When you choose files, Android opens its own file picker and gives Chicklee access to the individual items you select. Those might be photos, videos, downloads, documents, or other files Android lets you choose.

When you choose a folder, Android gives Chicklee access to a folder location instead. Chicklee then has to check the folder before copying begins. This helps Chicklee avoid copying only part of a folder or saying a folder copied when Android blocked one of the files inside.

If a folder cannot be prepared safely, choose a smaller folder or choose files instead.

Why Android's picker may look different

Chicklee's screens look the same, but Android's picker may look different depending on your phone, Android version, and installed apps. Chicklee asks Android for the files or folders you choose; Android decides exactly where the picker opens and what locations it shows.

Choosing more than one file

To choose more than one file, press and hold a file in Android's picker, then select more items if your picker supports multi-select.

What Chicklee doesn't do

Chicklee doesn't delete your Android files. It isn't a full-device backup tool, and it doesn't browse private app folders, clean up your phone, or restore Android data.

Use the pairing number on your Mac to connect the Android app to this Mac.

How to pair

Open Chicklee on Android and Mac. When both devices are on the same local network, your phone should find this Mac automatically. Confirm the pairing number shown on this Mac.

If your phone cannot find this Mac automatically, try Manual Mode. Turn on your phone's hotspot, connect your Mac to it, then open Chicklee on the Mac and enter the connection address shown there in Chicklee on Android.

What the pairing number does

The pairing number helps make sure the Android app is talking to the Mac session in front of you before you choose where files land or start copying files.

Chicklee does not copy files through USB. Use the Android app to choose files and pair with this Mac.

Connected by cable?

A cable is a natural thing to try, but Android and Mac handle USB cables differently. Chicklee can't browse your Android by cable like a USB drive.

Open Chicklee on Android

To copy files, install Chicklee's Android app so you can pair your devices and choose what to copy to this Mac.

Open or install Chicklee on Android, keep both devices on the same local network, and confirm the pairing number shown on this Mac.

If your devices still can't find each other, try Manual Mode.

You can use the cable for charging only

The cable can stay plugged in to charge your phone, but Chicklee copies wirelessly through the Android app and this Mac after pairing.

Chicklee sends selected files directly from your Android phone to your Mac over your local connection.

Local transfer

Your selected files are sent from the Android app to the Mac app over the local connection between your devices. Chicklee does not upload your files to a Chicklee cloud relay.

Pairing check

The pairing number helps you confirm that the Android app is talking to the Mac session in front of you before files are copied.

Use a network you trust

Use Chicklee on a private local network you trust, such as your home Wi-Fi or your own phone hotspot with Manual Mode. Avoid public or shared networks when copying sensitive files.

What Chicklee does not access

Chicklee does not scan your whole phone, use all-files access, use ADB or USB debugging, or copy private app data. You choose the files Android allows Chicklee to access.

Manual Mode lets you use your phone's hotspot to connect your Mac and Android.

When to use it

Use Manual Mode on public Wi-Fi, hotspot setups, or networks where automatic discovery does not find your Mac.

Why use it

Public Wi-Fi, like in hotels or businesses, doesn't always let devices connect to each other. But if your phone is connected to the internet, you can tether your Mac and use Chicklee. You just need to help Chicklee by entering this Mac's connection address manually.

How to use it

Make sure your phone's hotspot is on and connect your Mac to your phone's network. On the Mac, choose Manual Mode to show this Mac's connection address. On Android, enter the connection details shown on the Mac, then continue with the pairing number.

If no pairing number appears

If your Mac recently changed Wi-Fi networks or joined your phone's hotspot, Chicklee may still be using its earlier local connection. Quit and reopen Chicklee on the Mac, confirm the address shown there, and try the connection again.

What it won't fix

Manual Mode helps before a transfer starts. If files were already moving and something stopped, check the interrupted transfer guidance and the receipt instead.

Chicklee only starts a folder copy when Android can prepare the whole selected folder safely.

What Chicklee can prove

Chicklee can copy a selected folder when Android lets it see enough information for every item inside that folder.

That lets the Mac receive one clear selected folder instead of a hidden or partial set.

Folders that work best

Chicklee works best with folders that contain content you created or saved, such as music, images, downloads, or documents.

Nested folders can be harder because Android may block information about the files inside, including file size. If a broad folder cannot be prepared safely, navigate to the specific app subfolder with the content you want on your Mac and choose that smaller folder instead.

Why a folder can be blocked

If one item in the folder is unavailable, unreadable, duplicated by path, or missing required details such as file size, Chicklee stops before copying only part of the folder.

Choose a different folder, remove the blocked item if Android lets you, or copy files separately.

Your Mac tracks today's 10 free files and shows when a larger selection needs unlock.

What Chicklee counts

The Mac counts files after they copy. If your selection is larger than today's free allowance, Chicklee keeps the selection as your intent instead of copying only part of it.

Where to continue

Continue from the Mac when unlock is needed. Android may tell you to check your Mac, but it does not sell, price, or process payment.

Files that already copied remain available in Finder and on the receipt.

If a transfer is interrupted, check on your Mac to see what arrived.

What Chicklee is checking

Android may know what it tried to send. Your Mac records what actually arrived, what was skipped, and what did not finish.

What you can do next

Use Finder and the receipt to review copied files before starting again. Do not delete anything from your phone until you have checked what is on the Mac.

If the Android app resets, the Mac still uses its own transfer state and receipt to decide what was copied.

Finder, the Mac app, and the receipt are the places to check what Chicklee copied.

What Chicklee can prove

The Mac records outcomes as files arrive. A file may be copied, renamed during copy, skipped, failed, or interrupted.

Chicklee should only say a file copied when the Mac has received it.

What the receipt means

The receipt explains what Chicklee copied or could not copy. Finder shows where copied files landed.

Use Finder to see the files Chicklee copied to this Mac.

What you can do next

Use Show files in Finder to open the destination folder on this Mac.

Check the copied files there before removing anything from your phone.

What else helps

The receipt can help explain copied, renamed, failed, or interrupted items. If a file is not where you expected, compare Finder with the receipt before starting again.

Chicklee doesn't delete or move your Android files.

Before removing files

Open the receipt in the folder with the items Chicklee copied. It will show you what copied successfully and if there were any errors. Then you can decide what you'd like to remove from your Android.

If something goes wrong, start with Finder and the receipt, then email support@chicklee.app if you still need help.

Confirm what copied

Use the receipt, Finder, and the visible transfer state on the Mac to understand what happened.

If files copied successfully, they remain available in Finder even if you need help with another part of the transfer.

Email support

Email support@chicklee.app and tell us what happened in Chicklee. You can use any email app or webmail.

Chicklee can show a short technical summary that you can copy and paste into your email. It is not sent automatically. The summary leaves out file contents and file names.

If we ask for more detail, Chicklee can reveal a support file on this Mac. You can attach it to your email yourself.